Terms & Conditions

Arcsite Home: Website, Offer and Guarantee Terms

Last updated: 21 October 2026

These terms are provided by Arcsite Pty Ltd (ABN 61 675 387 425) of 35 Poynton Street, Hughes ACT 2605 ("Arcsite", "we", "us", "our").

They apply to:

this website; and
the Founding Builder Offer and Admin Recovery Guarantee promoted on it.

They form part of, and should be read with, the Arcsite Terms of Use and Privacy Policy available at arcsite.com.au. If there is any inconsistency, these terms prevail for the Founding Builder Offer and the Admin Recovery Guarantee.

1. Website use

1.1 This website promotes Arcsite Home, a digital platform for residential builders. Arcsite Home brings together:

project documentation;
client communication;
build and milestone tracking;
defect management;
digital handover;
business records such as staff, licences, insurance and vehicles; and
a permanent digital home record for homeowners.

By using this website or submitting the enquiry form, you agree to these terms.

1.2 Information on this website is general information about Arcsite Home and is not advice tailored to your business. Features, pricing and availability may change.

1.3 Figures on this website about time saved, admin cost reductions and the value of time recovered (including "30%", "5 days per build" and "$4,000+") are estimates based on our assessment of typical admin tasks for residential builders. Actual results depend on factors including:

the size and type of your builds;
your existing processes; and
how fully you use the platform.

These results are not guaranteed, except as set out in the Admin Recovery Guarantee.

1.4 Personal information you submit through this website is handled in accordance with our Privacy Policy.

1.5 All content on this website is owned by or licensed to Arcsite. You must not copy, modify or reuse it without our prior written consent.

2. How Arcsite Home is purchased

2.1 Arcsite Home is offered on a pay-as-you-go basis. Each building project is purchased individually when you add it to Arcsite Home ("Add a Building"). There is no subscription, lock-in or minimum number of builds.

2.2 To purchase a build, you must hold a valid Arcsite Home account in good standing (an "Account").

3. Free 15-minute demo

3.1 The demo is free and carries no obligation to purchase.

3.2 Booking a demo does not create an agreement to purchase, does not secure a place under the Founding Builder Offer, and does not create any obligation to pay.

4. Founding Builder Offer

4.1 The Offer. Eligible builders who secure a place receive 25% off our standard per-build price for every Build Purchase made during the 24 months from the date of their first paid Build Purchase (the "Founding Builder Offer").

4.2 Places. The Founding Builder Offer is limited to the first 50 eligible builders to make a paid Build Purchase.

Places are allocated in the order in which builders make their first paid Build Purchase.
Booking a demo, submitting an enquiry or opening an Account does not secure a place.
The Offer closes when all 50 places have been allocated.

4.3 Eligibility. To be eligible, you must:

(a) be a business that builds residential homes in Australia;

(b) hold a valid Account;

(d) purchase directly from Arcsite.

4.4 What the discount applies to. The 25% discount applies only to the standard price of purchasing a new project on Arcsite Home. It does not apply to any other product, service or fee.

4.5 After 24 months. Build Purchases made after the 24-month period are charged at our standard per-build price at that time. Builds purchased during the 24-month period are not affected.

4.6 Limits. The Offer is limited to one per business (by ABN). It is not transferable, cannot be exchanged for cash, and cannot be combined with any other offer or discount unless we agree in writing.

4.7 Loss of the Offer. The discount ends if:

your Account is closed; or
your Account is suspended for non-payment or for breach of our terms, and is not restored within 30 days.

4.8 Changes. We may amend or withdraw the Offer at any time before a place is allocated to you. Once you have been allocated a place, we will honor the Offer for you on these terms. We will update this website when all places have been allocated or the Offer is withdrawn.

5. Admin Recovery Guarantee

5.1 The Guarantee. You may claim under the Admin Recovery Guarantee if both of the following apply:

you run your first three builds through Arcsite Home in accordance with this clause 5; and
the platform has not saved you admin time on those builds.

If your claim is valid, we will:

(a) refund all amounts you have paid to Arcsite for those three builds; and

(b) pay you an additional $500.

5.2 Who it applies to. The Guarantee applies to builders who have been allocated a place under the Founding Builder Offer and who hold a valid Account. It is limited to one claim per business (by ABN).

5.3 Qualifying builds. A build counts toward the Guarantee only if all of the following apply:

(a) Genuine build. It is a paid Build Purchase for a genuine residential construction project under a signed building contract between you and the homeowner.

(b) Different clients. Each of the three builds is for a different homeowner client at a different property address. Builds for related entities, staff, family members or test accounts do not qualify.

(d) Full use of the platform. You used each of the following features for that build:

(i) project setup, with key documents uploaded to the Filing Cabinet, including the building contract, approvals, compliance certificates and warranties;
(ii) homeowner communications, decisions and approvals recorded in the Client Comms Hub;
(iii) build updates and milestone notifications sent through the platform;
(iv) defects recorded, tracked and responded to through the Shared Quality & Completion Register;
(v) assets, manuals, trades and maintenance information recorded in the Building Hub;
(vi) payment milestones and insurance records recorded under Finance & Insurance; and
(vii) handover to the homeowner completed through Arcsite Home.

5.4 Verification. We may verify that each build meets clause 5.3. To do this, we may:

(a) review the activity and records in your Account; and

(b) ask you for reasonable evidence, such as a copy of the building contract with pricing and personal details redacted.

A claim is valid only once we have confirmed that all three builds meet clause 5.3. We will not unreasonably refuse that confirmation. If we decide a build does not qualify, we will tell you why.

5.5 How to claim. To claim, you must:

(a) email info@arcsite.com.au within 6 months after completing handover of your third qualifying build;

(b) briefly explain why the platform did not save you admin time; and

5.6 Payment. If your claim is valid, we will pay the refund and the $500 to your nominated bank account within 30 days of confirming your claim.

5.7 Account closure. By making a claim under the Admin Recovery Guarantee, you agree that your Account will be closed once the claim is paid.

We will give you 30 days' notice before your Account is closed.
During that notice period, you are responsible for downloading any data you wish to keep.
We will not provide data exports or retain your data for you after closure. This does not limit your rights under the Privacy Act 1988 (Cth).

After your Account is closed, you will not be able to access Arcsite Home or make further Build Purchases under that Account. Homeowners who have received a digital handover keep access to their own home records.

5.8 When the Guarantee does not apply. The Guarantee does not apply if:

(a) any of the three builds does not meet clause 5.3;

(b) you do not provide the information reasonably requested under clause 5.4;

(d) the claim is made outside the timeframe in clause 5.5.

5.9 Australian Consumer Law. The Guarantee is in addition to your rights under the Australian Consumer Law and does not limit them.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or compensation for any other reasonably foreseeable loss or damage. If a failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

6. General

6.1 Advertising, social media posts, emails and other promotional material for the Founding Builder Offer or the Admin Recovery Guarantee are summaries only. If there is any inconsistency, these terms prevail.

6.2 These terms are governed by the laws of the Australian Capital Territory, and you submit to the non-exclusive jurisdiction of the courts of the Australian Capital Territory.

6.3 Contact:

Email: info@arcsite.com.au
Phone: (02) 6288 0402
Address: 35 Poynton Street, Hughes ACT 2605